Luxury bathrooms supplier. Beautiful showroom in Sevenoaks, Kent. High end bathrooms designed, supplied & installed.
23 March 2020
The Government has announced the need for many of us to socially distance ourselves, and for some to self-isolate.
We aim to fulfill the orders and installations we have in progress and will do our best to overcome difficulties that may arise if, for example, a customer or installer needs to self-isolate.
Some of us have contacts who are vulnerable and we as a Company are determined to do what we can to safeguard ourselves and our customers as far as possible. We are displaying signs at our showroom and warehouse asking customers to use anti-bac gel before entering, or to use our hand wash facilities. In turn we have stepped up our own cleaning regime at our premises. Please do not visit us if you have symptoms, or have been in contact with anyone who has symptoms of Covid-19.
We are now asking customers to consider if visiting our showroom is essential as we can offer much via phone/email.
At present none of our colleagues have or have had any concerning symptoms, or been in contact with anyone symptomatic. We ask all customers to keep 6 feet distance minimum between themselves and our staff/fitters and anyone else present in our showroom and to avoid touching displays and surfaces.
During an installation customers should minimise contact with our installers. You may even prefer to speak to the installer via mobile phone, or call our offices if you have any questions/comments during installation. Do discuss with us how best to deliver goods to you to maintain safe distance or avoid contact. We recommend cleaning surfaces regularly during our fitters time in your home and wash hands regularly.
If you have any concerns about how this worrying virus may affect your order or potential order with us please call us on 01732 464450 or email firstname.lastname@example.org
Thank you for your understanding.
24 March 2020
In response to the announcement made last night by the Government we have closed our showroom until further notice. We can still be reached by telephone message or email. Our warehouse is also closed. We have suspendended ongoing installation projects and deliveries for 24 hours in light of this announcement because the detail is unclear as to how we can complete work that has been started on installations and remain within the law. At present it appears that working within people's homes is not considered a permitted work during this lockdown. We will keep our customers informed on this, however please note that we will follow Government rules strictly to the letter and will not jeopardise the safety of our colleagues or customers, or our reputation, by working when not permitted.
30 March 2020
Although our showroom is closed we are still available to our customers.
We can take orders by phone or email and can provide free local contactless delivery.
Deliveries farther afield can be arranged for a small fee to cover costs.
We can discuss your bathrooms project and quotation with you by phone or any app you prefer. Although it is probably not yet desirable to visit customers at home to carry out home consultations we can create your dream bathroom remotely, using measurements you take yourself. Just send us a brief sketch and we'll contact you to discuss the finer detail before producing a beautiful plan and quotation for goods.
7 May 2020
We eagerly await the Government review this coming Sunday when he hope Showrooms will be allowed to re-open for customers. While there have been some hints about what may be required we have already been busy making our own preparations, for whenever we are allowed to open.
We are marking waiting areas for shared pathways outside our store and we have installed a hand sanitiser station on entry. We will be allowing one person (or one couple) to be present in our showroom at any one time and we will usually have just one member of staff within the store. All our staff will wear whatever ppe is required as stipulated by the Government suggestions and will be washing their hands regularly. Our meeting tables will have Perspex guard screens for mutual protection during financial transactions and when viewing paper plans or discussing quotes at a desk. The showroom is of a manageable size for customers to view and discuss our products and service as safely as possible and according to distancing rules. We would prefer payments by BACS so we can be completely contactless, but cards may be processed carefully. There will be no cash transactions permitted. Sample swatches and brochures will be cleaned after each use. The showroom will be cleaned regularly.
If rules are relaxed sufficiently we hope to resume our home consultation service in full. This can be achieved with distancing measures and we would suggest at this early stage that as many details are discussed with us over the telephone before our visit so when we come to your home we can take necessary measurements without needing to share the bathroom space with you. Again, all staff will wear whatever ppe is recommended.
Finally, we hope very shortly to resume our bathroom installations. Our suppliers are gradually getting up and running again and we envisage have full stocks again soon. When installers are at clients homes we will be encouraging clients to leave doors open when possible to avoid handle touching. Our installers will use whatever ppe is recommended. They will bring their own food and drink to your home and we will encourage client communication with them to be via mobile phone, or through our offices to avoid social interraction at close quarters. Our deliveries can be contactless - with goods either left safely outside the house, or in an adjacent garage for example. During installations our driver will adhere to social distancing if delivering to the bathroom and arrangements for this will be discussed with you carefully before.
We would like to thank all our customers and our colleagues for their patience during these very difficult times and we very much look forward to getting back to doing what we do, as soon as we possibly can.
The Government announced updates to social distancing policies on Monday 11th May. Our showroom, as a retail premises, must remain closed until 1st June at the earliest, but we are already putting measures in place to enable us to open the showroom safely when we are allowed to. We are firmly committed to protecting our customers and all our staff. We are able to accept customer visits to our showroom (maximum one couple only) by appointment before then.
Our survey and quotation service can now resume, as can our installation service (subject to availability of goods), and subject to strict guidelines.
The policies are additional safeguards, and are not exhaustive, but the most important Government advice is to wash hands regularly, avoid touching the face and keep 2 Metres distance from others.
We ask that customers DO NOT visit us, or ask us to visit them, if experiencing any Covid-19 symptoms, or have had any symptoms within the last 10 days. Thank you.
Our showroom Covid-19 policy
We will be implementing a " one in one out " policy for visitors to our showroom, and a strict 2 Metre distancing policy within the store. Couples may visit together but must remain together in store. Generally we will have one member of staff in store at any time. We ask that customers avoid bringing children to the showroom, and if children do visit they must remain by their parent/guardian's side at all times. All visitors will be asked to use sanitising gel and we have a sanitising station set up at the store entrance. We will restrict visits to the showroom to 20 minutes duration maximum - beyond this time the 2 Metre distance safety feature becomes less effective and we have no effective ventilation other than the door. Customers who need to discuss plans or quotes (on paper) may use our meeting desk where we have a perspex safety 'sneeze' screen installed. Payments should be made by BACS or by non-contact credit card transaction. We will clean our displays between clients and our staff will obviously be washing their hands regularly. When we are asked to provide brochures/samples customers should sanitise their hands after touching them. Customers who would prefer a longer meeting with us about more complex projects can set up Skype/Zoom meetings (or any other media) with us, or we can arrange to visit your home and hold a meeting outside in the garden, for example. We can be very flexible to meet requirements.
Our Home consultation and survey Covid 19-policy
We are now able to return very carefully to providing a home consultation survey service. As this will involve our consultant visiting your home our policy on this is naturally very strict to help protect the consultant and you, our customer. Our consultant will call by phone on arrival so he can avoid touching your door and can keep a 2 Metre distance from occupants, from the start. We then ask that you direct him to your bathroom from 2 Metres away, and leave all doors open en-route so he does not need to touch any doors. Our consultant will (as personal choice) be wearing a face mask which will be fresh and new for your visit. He will sanitise his hands before entering your home. During the survey our consultant will use a digital tape measure and will endeavour not to touch anything within the room or in your home. Our consultant should be left alone in the room while he carries out the survey, and where possible windows should be open. Once measurements have been taken our consultant will then either meet with you outside your home to discuss briefly your requirements, or go away to continue the consultation remotely by phone, email, Skype, Zoom or any other media you prefer. Our aim is to spend as little time as necessary inside your home, just long enough to get the measurements we need to complete our plans and designs. Following our visit, as an additional safeguard, we recommend you clean any bannisters, doors or bathroom equipment, using your own usual cleaning methods (detergent and water is sufficient).
Our Covid-19 Installation Service Policy
We are now able to return very carefully to providing an installation service on bathrooms supplied by us. As this will involve our fitter being in your home for a long duration our policy on this is very strict to help protect our installer and you, our customer. Each installation project will be risk-assessed prior to our start to establish good safe practises. However, our policy will be that the fitter will call in advance of his arrival so doors may be left open for him. We also request that windows be left open in areas where our fitter will be present. The fitter will take best care to avoid touching bannisters and other furniture on his way to and from your bathroom, but we suggest sanitising routes after he leaves each day. If requested to do so (or if it is our fitter's personal choice) our fitter will wear a clean mask, and gloves, in your presence, but will maintain a 2 Metre distance from anybody in your home, at all times - regardless of whether ppe is worn. The effectiveness of non-medical ppe is still debatable and the 2 Metre rule remains all important. Our fitter will bring their own food and drink and where possible will consume these outside your home. If there are no separate toilet facilities our fitter will be able to use during his visit other arrangements will need to be made. Rubbish arising from the installation will be carefully placed outside your home and will be removed at the end of the installation using careful distancing policy. Our fitter will keep their own workspace clean. We strongly recommend communicating with our fitter remotely by phone and avoiding any face to face contact throughout the installation - but if a face to face meeting is necessary this should be conducted outside the home. If communication with the fitter becomes difficult because of the Covid-19 measures please do call us on the showroom number and we will do everything we can to help.
Our Covid-19 Delivery service Policy
Our driver will maintain 2 Metres distance from customers at all times. Where possible deliveries will be made to the doorstep, or an adjacent garage, for example. During our own installations, if it is necessary to take items into the home we request the same measures as for installation are implemented, ie. distancing, windows open etc. We ask that customers do not assist our driver and do not approach his vehicle. Distancing measures also apply on construction sites/developers projects where we ask that the delivery driver is left to deal with the delivery unassisted, from 2 Metres distance, and that site staff do not approach the vehicle.